Privacy Policy

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At Petal Box (accessible from https://petalbox.com), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal and non-personal information in several ways, including:

Personal Information:

Name
Email address
Phone number
Delivery address
Billing information
Order details
Any other information you voluntarily provide during checkout, contact forms, or account registration

Non-Personal Information:

IP address
Browser type
Device information
Pages visited
Time spent on site
Referring websites

2. How We Use Your Information

We use the collected information for purposes such as:

Processing and fulfilling your flower orders
Communicating with you regarding your order or customer service requests
Sending you promotional offers, newsletters, or updates (only if you opt-in)
Improving our website’s functionality and user experience
Analyzing trends and website usage
Preventing fraudulent transactions

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

Trusted third-party service providers (payment gateways, delivery partners, marketing platforms)
Government or legal authorities when required by law
Affiliates or business partners involved in operating the website

All third parties are obligated to maintain the confidentiality of your information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Analyze site traffic

You can disable cookies through your browser settings, but doing so may limit site functionality.

5. Data Security

We implement industry-standard security measures to protect your information:

Secure Socket Layer (SSL) encryption
PCI-compliant payment gateways
Regular malware scans

However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to data processing
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at info@petalbox.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any such data, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the “Last Updated” date. Your continued use of the site signifies your acceptance of any changes.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Petal Box
Email: info@petalbox.com
Phone: +971 (02) 6411566
Website: https://petalbox.com

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